Xxxx = Nacex Office, yyyyyy = The tracking numberĮxample of CTT Expresso tracking number: FA123456789PT If 30 days have passed and you still have not received your order, we will consider the package delayed and we will inquire the transport company about the status of the shipment.Įxample of Nacex tracking number: xxxx/yyyyyyy If you have not received your international order after 30 days, please contact us by email and provide your order number.Ī Customer Care Specialist will review your order and respond to you with a resolution as quickly as possible. Please check in the online tracking service for your country, and with your local postal outlet or customs offices to see if the order is being held. Orders are often delayed when passing through customs in your country. This is however not a guaranteed service, and the delivery time may be longer. International shipments within Europe usually take 4-6 business days, or 4-12 business days if shipment to other destinations. the Portuguese Public Mails online "Track & Trace" can only track the package in your country if the Portuguese Public Mail has a "feedback" agreement with the postal services in your country (for example France does presently NOT have a "feedback" agreement with Portugal).the Public Mails online "Track & Trace" in your country may be active only from the day the shipment has arrived in your country.Your products are sent to you from Portugal, so you can check the status of your shipment in the Portuguese Public Mail's "Track & Trace" plus in the online "Track & Trace" service from the Public Mail in your country (see links below). the tracking number always ends with the letters PT - example of a tracking number: RC012345689PT (without any spaces in the number).We ship with Public Mail, or Courier service. You find your tracking number in the email we sent to you the day your products were shipped. Online Track & Trace - Follow the package on it's way to you. 3-12 month Toric lenses (lenses for Astigmatism).
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